A platform lead's org signs a 3-year enterprise agreement. Six months in, Anthropic materially reduces the quality of Claude Sonnet on a key use case. What contract provision gives the org a path to exit?
Answer: Material service degradation termination clause
A material service degradation termination clause allows the org to exit the contract if the vendor materially reduces service quality. This is a standard enterprise software provision and should be negotiated into multi-year AI contracts. Without it, the org is bound even if the model's performance on their key workflows degrades significantly.